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Terms and Conditions

1. Acceptance of These Terms

These Terms and Conditions (the “Terms”) form a legally binding agreement between you (“you,” “your,” “User”) and Vigilant Eye Security, Inc., a [California corporation] with its principal place of business at 21044 Ventura Blvd, Suite 101, Woodland Hills, California 91364 (“Vigilant Eye,” “Company,” “we,” “us,” “our”).

These Terms govern your access to and use of vigilanteyesecurity.com and any subdomain, mobile-optimized version, client portal, reporting dashboard, form, or other online property we operate (collectively, the “Site”), together with any content, functionality, quote request, application, or communication made available through the Site (collectively with the Site, the “Services”).

BY ACCESSING OR USING THE SITE, SUBMITTING A FORM, CREATING AN ACCOUNT, OR OTHERWISE COMMUNICATING WITH US THROUGH THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND BY OUR PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.

SECTION 22 CONTAINS A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER. THESE PROVISIONS AFFECT HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED. PLEASE READ SECTION 22 CAREFULLY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 22.9.

2. Definitions

For purposes of these Terms:

  • “Client” means a person or entity that has entered into a signed Service Agreement with Vigilant Eye for the provision of security services.
  • “Security Services” means the physical security, guarding, patrol, monitoring, and protective services described in Section 6, delivered in the field under a Service Agreement — as distinct from your use of the Site.
  • “Service Agreement” means the written, signed contract (including any statement of work, post orders, rate schedule, or purchase order accepted by us in writing) under which Vigilant Eye provides Security Services to a Client.
  • “Security Personnel” means officers, guards, patrol operators, dispatchers, supervisors, and other individuals employed or engaged by Vigilant Eye to render Security Services.
  • “User Content” means any text, image, video, review, comment, application material, document, or other content you submit, post, upload, or transmit to or through the Site.
  • “Post Orders” means the site-specific written instructions governing the duties, procedures, and limitations applicable to Security Personnel at a particular location.

3. Licensing and Regulatory Disclosures

Vigilant Eye Security, Inc. is a licensed private patrol operator. The following disclosures are made pursuant to applicable state law, including California Business and Professions Code § 7582.20, which requires every advertisement by a licensee to contain the licensee’s name, address, and license number as they appear in the records of the Bureau.

Jurisdiction License Type License Number
California Private Patrol Operator (PPO), Bureau of Security and Investigative Services PPO #122178
Arizona Security Guard Agency, Department of Public Safety DPS License No. 1799213

Licensee of record: Vigilant Eye Security, Inc., 21044 Ventura Blvd, Suite 101, Woodland Hills, CA 91364.

Vigilant Eye maintains commercial general liability insurance in amounts not less than those required of private patrol operators under California law, currently one million dollars ($1,000,000) for any one loss or occurrence due to bodily injury, including death, or property damage, or both. Certificates of insurance are available to Clients on request.

Regulatory complaints. Nothing in these Terms limits your right to file a complaint with, or otherwise contact, any governmental or regulatory body, including the California Bureau of Security and Investigative Services (BSIS), the California Department of Consumer Affairs, the Arizona Department of Public Safety, or any law enforcement agency. You do not waive that right by agreeing to these Terms, and Section 22 does not apply to it.

We are not law enforcement. Vigilant Eye is a private company. Our Security Personnel are not peace officers, do not possess police powers, and do not act under color of law. We do not represent ourselves as connected with any federal, state, county, or municipal government, consistent with California Business and Professions Code § 7582.26(d).

4. Eligibility and Authority

You must be at least 18 years of age to use the Site. If you use the Site on behalf of a business, government body, homeowners association, property manager, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” refers to both you individually and that entity.

The Site is directed to users located in the United States. We make no representation that the Site or Services are appropriate or available for use outside the United States, and access from other jurisdictions is at your own risk and subject to your compliance with local law.

We do not knowingly collect information from children under 13 through the Site. If you believe a child under 13 has provided us information, contact us at info@vigilanteyesecurity.com and we will delete it.

5. The Site Is Informational — No Offer, No Guarantee

5.1 Informational purpose. Content on the Site — including service descriptions, industry pages, coverage-area pages, blog posts, case studies, statistics, and any statement about training, technology, response times, or capabilities — is provided for general informational and marketing purposes. It is not a security assessment, a risk analysis, a legal or insurance opinion, a code-compliance determination, or professional advice of any kind, and you should not act on it without engaging us or a qualified professional.

5.2 No offer or binding commitment. Nothing on the Site constitutes an offer to provide Security Services, a guarantee of availability, a fixed price, or a commitment to any coverage area, staffing level, response time, or schedule. Rates, availability, minimum hours, service areas, and personnel qualifications vary by location, assignment, risk profile, and market conditions, and are established only in a signed Service Agreement.

5.3 Coverage areas. Our published service areas — including Los Angeles, Oakland, San Francisco, Orange County, Riverside County, Fresno County, Ventura County, Santa Barbara County, and San Diego County in California, and Phoenix, Arizona — describe where we generally accept assignments. Publication of an area does not guarantee that we can staff a particular assignment in that area, and we may decline any engagement in our sole discretion.

5.4 Accuracy. We work to keep Site content current, but we do not warrant that it is accurate, complete, or up to date. Content may be changed, corrected, or removed at any time without notice. Blog posts and articles reflect information available at the time of writing and are not updated as law or practice changes.

6. Security Services — Relationship to These Terms

6.1 Separate agreement controls. These Terms govern your use of the Site. They are not the agreement under which we provide Security Services. Security Services are provided exclusively under a separate written Service Agreement executed by both parties. No Security Services are created, promised, or purchased by using the Site, submitting a quote request, or receiving a proposal.

6.2 Order of precedence. If a conflict exists between these Terms and a signed Service Agreement with respect to Security Services, the Service Agreement controls as to that subject matter. These Terms continue to govern your use of the Site in all cases. Where a topic is addressed in these Terms but not in the Service Agreement, these Terms apply.

6.3 Services we offer. Subject to a Service Agreement, our Security Services may include: unarmed security guards; armed security guards; mobile patrol; fire watch; concierge and retail security; access control and credential management; executive protection and bodyguard services; fumigation security; and related dispatch, reporting, and supervision. Descriptions on the Site are summaries and are superseded by the scope of work and Post Orders in the Service Agreement.

6.4 Formation. A Service Agreement is formed only when (a) both parties sign a written agreement, or (b) we issue a written confirmation of an accepted assignment and you have provided written authorization to proceed. Quotes and proposals are non-binding, are valid only for the period stated on their face (and if no period is stated, [30] days), and may be withdrawn or revised at any time before execution. Verbal statements, email exchanges, and Site content do not create a Service Agreement.

6.5 Emergencies. The Site is not a channel for emergencies, alarm response, or urgent security requests. Do not use the Site’s contact form, chat, comment sections, email, or social media to report a crime, threat, medical emergency, fire, or other urgent condition. In an emergency, call 911. For urgent matters relating to an active Vigilant Eye assignment, contact our 24/7 dispatch center at (800) 961-6084. We do not monitor Site submissions continuously and assume no duty to respond to any Site submission within any timeframe.

7. Critical Disclaimers Regarding Security Services

PLEASE READ THIS SECTION CAREFULLY. IT DESCRIBES THE INHERENT LIMITS OF PHYSICAL SECURITY SERVICES.

7.1 We are not an insurer. Security services are a deterrent and risk-reduction measure. They are not a guarantee that loss, theft, vandalism, trespass, injury, death, fire, property damage, business interruption, or criminal or hostile acts will not occur. Vigilant Eye is not an insurer, and the fees charged for Security Services are based on the value of the services rendered, not the value of the persons or property protected. The fees bear no relationship to the potential magnitude of loss, and it is impractical and extremely difficult to determine the actual damages that might result from a failure to perform. Clients are solely responsible for obtaining and maintaining their own insurance covering their persons, property, premises, operations, and business interruption, in amounts they deem adequate.

7.2 No special relationship or duty to third parties. Our engagement runs to the Client under the Service Agreement. Except where imposed by law and not waivable, we assume no duty to protect any third party, tenant, guest, invitee, employee, contractor, visitor, or member of the public, and no such person is an intended beneficiary of these Terms or any Service Agreement. Nothing here creates a special relationship giving rise to a duty to protect.

7.3 Scope limits. Security Personnel perform only the duties set out in the applicable Post Orders and scope of work. They are not required and should not be expected to place themselves in unreasonable danger, engage in physical confrontation beyond what law permits, perform law enforcement functions, make arrests except as a private person may lawfully do, provide medical treatment beyond the level of their certification (such as First Aid/CPR), perform facility maintenance, or accept custody of cash, keys, valuables, or property except as expressly agreed in writing.

7.4 Armed services. Where armed Security Personnel are provided, they hold the firearms permits and registrations required by applicable state law and act consistent with law, agency policy, and Post Orders. The presence of armed personnel is not a guarantee of any particular outcome and does not alter Sections 7.1 or 7.2. Clients must not direct armed personnel to act outside their training, permits, or the law.

7.5 Client-provided conditions. The effectiveness of Security Services depends materially on conditions outside our control, including lighting, locks, gates, fencing, signage, alarm and camera systems, network connectivity, staffing levels approved by the Client, accuracy of information the Client provides, and the Client’s own policies and enforcement. Vigilant Eye is not responsible for deficiencies in Client premises, equipment, systems, or instructions, and is not responsible for losses arising from a Client’s decision to reduce hours, posts, or coverage below what we recommend.

7.6 Technology. Where an assignment includes reporting dashboards, GPS or tour verification, body-worn or vehicle cameras, drone-assisted patrol, or similar technology, that technology is provided on an as-available basis. We do not warrant uninterrupted availability, data completeness, image quality, retention beyond our standard retention period, or the fitness of any recording for evidentiary purposes. Technology may fail, lose connectivity, be obstructed, or be grounded by weather, airspace restrictions, or regulatory limits. Unmanned aircraft operations, where offered, are conducted in accordance with applicable Federal Aviation Administration rules and are subject to airspace authorization, weather, and operational constraints; drone service is never guaranteed for any specific date, time, or location.

7.7 Recordings. Audio and video recording is subject to federal and state law, including California’s two-party consent requirements for confidential communications (California Penal Code § 632) and applicable Arizona law. Clients are responsible for ensuring that any recording they request or permit on their premises complies with law, including any required notice or signage, and for their own use, retention, and disclosure of recordings. Recordings we generate are our business records, retained according to our standard retention schedule, and are released only to the Client or as required by law, subpoena, or lawful process.

8. Quote Requests, Consultations, and Communications

8.1 Accurate information. When you submit a contact form, request a quote, or schedule a consultation, you agree to provide true, accurate, current, and complete information, and to update it as needed. Quotes are based on the information you provide; material inaccuracies or omissions may render a quote void.

8.2 No confidentiality in Site submissions. Except for information governed by our Privacy Policy or a signed non-disclosure agreement, do not transmit confidential, proprietary, or security-sensitive information through the Site’s public forms, comment sections, or social media. Do not send us alarm codes, access credentials, floor plans, guard schedules, vulnerability assessments, personal identification numbers, financial account numbers, health information, or government-issued identification numbers through unsecured channels. We are not responsible for information you choose to send through unsecured channels.

8.3 Consent to be contacted. By submitting your contact information, you consent to be contacted by Vigilant Eye by telephone, email, and — if you have opted in as described in Section 9 or Section 10 — text message, at the contact points you provide, regarding your inquiry and our services. This consent is not a condition of purchasing any goods or services. You may withdraw it at any time as described in Sections 9.4 and 10.6 and in our Privacy Policy. Calls may be recorded or monitored for quality and training where permitted by law; where required, you will be notified at the start of the call.

8.4 Electronic communications and E-SIGN consent. You consent to receive communications from us electronically, including by email and by posting to the Site or a client portal. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing, and that electronic signatures, acceptances, and records are valid and enforceable to the fullest extent permitted by the federal E-SIGN Act and applicable state law. You may withdraw this consent by writing to info@vigilanteyesecurity.com, but doing so may prevent us from providing certain Services.

9. Text Message (SMS) Terms — Service and Transactional Messages

This Section applies if you opt in to receive service, account, and transactional text messages from Vigilant Eye. Promotional and marketing text messages are governed separately by Section 10 (SMS Marketing Campaign), require their own opt-in, and are cancelled by their own opt-out. [Confirm each item below against your actual A2P 10DLC campaign registration before publishing — carriers verify that posted terms match the registered campaign, and each campaign (service vs. marketing) must be registered and disclosed separately.]

9.1 Program description. Vigilant Eye may send text messages regarding: responses to your inquiry, quote and proposal follow-up, scheduling and appointment confirmations, service and dispatch updates for active assignments, and billing and account notices. This program does not include promotional or marketing messages, which are sent only under the separate SMS Marketing Campaign described in Section 10.

9.2 Consent. By providing your mobile number and checking the applicable consent box, replying to a message, or otherwise affirmatively opting in, you agree to receive recurring automated text messages from Vigilant Eye at that number. Consent is not a condition of purchase of any goods or services. You represent that you are the subscriber or customary user of the number provided and that you are authorized to consent for it. Notify us immediately if your number changes or is reassigned.

9.3 Message frequency and cost. Message frequency varies based on your interaction with us and any active assignment. Message and data rates may apply. Your mobile carrier’s rates apply to all messages. We do not charge for the messages themselves.

9.4 Opting out. Reply STOP to any message to cancel. You may also revoke consent by any reasonable means that clearly expresses your intent to stop receiving messages — including replying with words such as STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT — or by emailing info@vigilanteyesecurity.com or calling (800) 961-6084. After you opt out, we may send a single confirmation message acknowledging your request. We will honor opt-out requests within a reasonable time not to exceed ten (10) business days of receipt. Opting out of these service messages does not opt you out of email or phone contact, which must be requested separately; does not opt you out of the SMS Marketing Campaign, which is cancelled separately as described in Section 10.6; and does not terminate any Service Agreement.

9.5 Help. Reply HELP to any message for assistance, or contact us at info@vigilanteyesecurity.com or (800) 961-6084.

9.6 Carriers and delivery. Supported carriers may change without notice. Carriers are not liable for delayed or undelivered messages. We do not guarantee that any message will be delivered, delivered on time, or received. Do not rely on text messaging for emergency or time-critical security communications — see Section 6.5.

9.7 Privacy. Mobile information collected for the purpose of sending text messages, including phone numbers and consent records, is not sold, rented, or shared with third parties or affiliates for their own marketing purposes. It may be shared with service providers who help us operate our messaging program, subject to contractual restrictions. See our Privacy Policy for details.

10. SMS Marketing Campaign

This Section governs Vigilant Eye’s promotional text message program (the “SMS Marketing Campaign” or the “Program”). The SMS Marketing Campaign is a separate program from the service and transactional messages described in Section 9. Consenting to one does not enroll you in the other, and opting out of one does not opt you out of the other. [Confirm every element of this Section — program name, opt-in keyword, message frequency, sample message content, and the SMS-enabled number — against your registered A2P 10DLC marketing campaign before publishing. Carriers compare posted terms against the registered campaign, and mismatches are a common cause of campaign rejection and message filtering.]

10.1 Program description. If you opt in, Vigilant Eye may send you recurring promotional text messages about our security services, including seasonal and limited-time offers, service and pricing promotions, announcements of new services or coverage areas, event and webinar invitations, safety tips and newsletters, and similar marketing content. Messages may be sent using an automatic telephone dialing system or other automated technology.

10.2 How to opt in. Participation is entirely voluntary and requires your prior express written consent. You may opt in by either of the following methods:

  1. Website consent checkbox. Affirmatively check the marketing consent box on our quote request, contact, or newsletter form. The box is not pre-checked, is presented separately from any other consent or agreement, and appears immediately next to disclosure language substantially as follows: “I agree to receive recurring automated marketing text messages from Vigilant Eye Security at the mobile number provided. Consent is not a condition of purchase. Message frequency: up to 2 msgs/month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our Terms and Conditions and Privacy Policy.”
  2. Text to join. Text the keyword JOIN to [(800) 961-6084 — confirm the SMS-enabled number for the marketing campaign] from the mobile number you wish to enroll.

After you opt in by either method, we will send a single confirmation (“welcome”) message identifying the Program, stating the message frequency, and explaining how to get help and how to cancel. We do not add any number to the Program without one of the opt-in actions above. We do not obtain marketing consent from purchased, rented, or third-party lists.

10.3 Consent is not a condition of purchase. You are not required to join the SMS Marketing Campaign in order to request a quote, receive a proposal, purchase any goods or services, or receive Security Services from Vigilant Eye. Declining to join, or cancelling later, has no effect on pricing, availability, service quality, or the performance of any Service Agreement.

10.4 Who may opt in. You must be at least 18 years of age, and you must be the subscriber of the mobile number provided or the customary user of that number with authority to consent for it. You may not enroll a number belonging to another person. If your mobile number changes or is reassigned, notify us promptly at info@vigilanteyesecurity.com or (800) 961-6084 so the number can be removed from the Program.

10.5 Message frequency and cost. Message frequency: up to two (2) messages per month. Message and data rates may apply. Rates are set by your mobile carrier and are your responsibility; Vigilant Eye does not charge for the messages themselves. Service and transactional messages sent under Section 9 are not counted toward this limit.

10.6 How to opt out. You may cancel at any time, at no cost, by any of the following methods:

  • Reply STOP to any marketing message. This is the fastest method and works from the enrolled mobile number.
  • Reply with any other word or phrase that clearly expresses your intent to stop — including QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT, or a plain-language request in your own words. We do not require any specific keyword, wording, or format, and we will not require you to complete additional steps as a condition of honoring your request.
  • Email info@vigilanteyesecurity.com, identifying the mobile number to be removed.
  • Call (800) 961-6084 and ask to be removed from the marketing text program.
  • Use the unsubscribe link in any message that includes one.

After you opt out, we may send a single final message confirming that your request was received and that no further marketing messages will be sent to that number. We honor opt-out requests within a reasonable time, not to exceed ten (10) business days of receipt, and generally within minutes where you reply STOP. To rejoin after opting out, you must complete a new opt-in under Section 10.2.

10.7 What opting out does and does not do. Opting out of the SMS Marketing Campaign stops promotional text messages only. It does not stop the service, transactional, dispatch, billing, or account messages governed by Section 9 — to stop those, opt out separately as described in Section 9.4. It does not stop marketing email or telephone calls, which must be requested separately, and it does not modify, suspend, or terminate any Service Agreement or any obligation to pay amounts due.

10.8 Help and keyword summary. Reply HELP to any message for program information and contact details, or contact us at info@vigilanteyesecurity.com or (800) 961-6084.

Keyword What it does
JOIN Opts the sending number in to the SMS Marketing Campaign (up to 2 msgs/month)
STOP Opts out; ends all marketing messages to that number. Also accepted: QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT, or any clear request
HELP Returns program information, our contact details, and cancellation instructions

10.9 Carriers and delivery. Supported carriers may change without notice. Carriers are not liable for delayed or undelivered messages. We do not guarantee that any message will be delivered, delivered on time, or received. Do not rely on marketing text messages for any time-critical, service-related, or emergency communication — see Sections 6.5 and 9.6.

10.10 Privacy and mobile data. Mobile information collected in connection with the SMS Marketing Campaign — including your mobile number, your opt-in and opt-out records, and message history — is not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes, and no mobile opt-in data or consent is shared with any third party for marketing purposes. Such information may be shared with service providers, such as our messaging platform, solely to operate the Program and subject to contractual restrictions. See our Privacy Policy and Section 18.

10.11 Records of consent. We maintain records of each opt-in and opt-out, including the date, time, and method of consent, the mobile number, and the disclosure language displayed at the time of opt-in. Following an opt-out, we retain the number on an internal suppression list for the sole purpose of ensuring that no further marketing messages are sent to it. [Retain consent records for at least four (4) years to match the federal statute of limitations for TCPA claims.]

10.12 Changes to or termination of the Program. We may change the Program’s content, frequency, keywords, or features, or suspend or discontinue the Program, at any time. Material changes to this Section will be reflected in the “Last Updated” date above and, where we consider it appropriate, by notice within the Program. Continued participation after a change takes effect constitutes acceptance; if you do not agree, reply STOP.

10.13 Compliance. The Program is operated in accordance with the federal Telephone Consumer Protection Act and its implementing regulations, applicable CTIA messaging principles and best practices, carrier A2P 10DLC requirements, and applicable California law. [Note for counsel: confirm that the consent language shown at the point of opt-in, the welcome message, the HELP auto-reply, and the STOP confirmation each match this Section word-for-word, and that the marketing campaign is registered separately from the customer-care campaign.]

11. Accounts, Portals, and Dashboards

If we provide you with access to a client portal, reporting dashboard, or similar credentialed system:

10.1 Credentials. You are responsible for maintaining the confidentiality of all credentials, for all activity occurring under your credentials, and for ensuring that only authorized individuals have access. You must not share credentials, use another person’s credentials, or permit access by anyone not authorized under the Service Agreement.

10.2 Notification. Notify us immediately at info@vigilanteyesecurity.com or (800) 961-6084 of any suspected unauthorized access or security incident affecting your account. We are not liable for losses arising from unauthorized use of your credentials before you notify us.

10.3 Sensitivity of data. Portal and dashboard content — including patrol logs, incident reports, tour data, images, and schedules — is security-sensitive. You agree to treat it as confidential, to use it only for legitimate purposes connected to the Services, and not to publish or distribute it except as necessary for your internal operations, insurance, or legal proceedings, or as required by law.

10.4 Suspension and termination. We may suspend, restrict, or terminate access at any time, with or without notice, including on termination or non-payment under a Service Agreement, on suspected compromise, or where continued access presents a security risk. Access does not survive termination of the Service Agreement, and we have no obligation to retain or return portal data beyond our standard retention period or as required by law or the Service Agreement.

12. Fees, Invoicing, and Payment

This Section applies to amounts payable to Vigilant Eye where the Service Agreement does not state otherwise. [Confirm every figure in this section matches your actual billing practice and current California law before publishing.]

11.1 Rates and invoicing. Rates, billing increments, minimum call-out or shift durations, overtime, holiday premiums, travel, vehicle and equipment charges, and any surcharges are stated in the Service Agreement or accepted proposal. Unless otherwise stated, invoices are issued [weekly / bi-weekly / monthly] in arrears and are due net [15] days from the invoice date.

11.2 Payment methods. We accept [check, ACH, wire, and major credit cards]. Online payments are processed by third-party payment processors. We do not store full payment card numbers. Your use of a payment processor is subject to that processor’s own terms and privacy policy, and you authorize us and the processor to charge the payment method you designate for amounts due.

11.3 Authorization for recurring charges. If you enroll in automatic or recurring billing, you authorize us to charge your designated payment method for all amounts due as they become due, until you cancel the authorization in writing with reasonable advance notice. You are responsible for keeping payment method information current.

11.4 Late payment. Past-due amounts accrue interest at the lesser of [1.5%] per month or the maximum rate permitted by applicable law, from the due date until paid. We may also recover reasonable costs of collection, including attorneys’ fees and court costs, to the extent permitted by law.

11.5 Suspension for non-payment. We may suspend Security Services and portal access on [10] days’ written notice of non-payment. Suspension of Security Services leaves premises unprotected; the Client is solely responsible for any resulting loss, and Vigilant Eye has no liability arising from a suspension properly noticed under this Section or the Service Agreement.

11.6 Disputed invoices. Invoice disputes must be raised in writing within [30] days of the invoice date, specifying the disputed line items and the basis for dispute. Undisputed amounts remain due. Failure to dispute within that period constitutes acceptance of the invoice.

11.7 Chargebacks. Initiating a chargeback or payment reversal for amounts properly owed is a breach of these Terms. You agree to contact us first to resolve any billing concern. We reserve the right to contest chargebacks and to recover resulting fees and costs.

11.8 Taxes. Amounts are exclusive of sales, use, gross receipts, and similar taxes. You are responsible for all such taxes other than taxes on our net income.

11.9 No refunds for services rendered. Except as required by law or expressly provided in the Service Agreement, fees for Security Services actually rendered are non-refundable. Cancellation and rescheduling terms, including any short-notice cancellation fee, are governed by the Service Agreement.

13. User Content, Comments, and Submissions

12.1 Responsibility. You are solely responsible for your User Content and for any consequences of submitting it. You represent and warrant that you own or have all necessary rights to your User Content and that it does not infringe or violate the rights of any third party or any law.

12.2 License to us. By submitting User Content to any public or semi-public area of the Site — including blog comments, reviews, testimonials, and social features — you grant Vigilant Eye a non-exclusive, worldwide, royalty-free, fully paid, perpetual, irrevocable, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that User Content in connection with our business and its promotion, in any media now known or later developed, without compensation or attribution to you. You waive any moral rights in the User Content to the extent permitted by law. This license does not apply to information governed by our Privacy Policy, to confidential information submitted under a signed non-disclosure agreement, or to employment application materials, which are governed by Section 14.

12.3 Prohibited content. You must not submit User Content that:

  • is unlawful, defamatory, libelous, harassing, threatening, abusive, obscene, hateful, or invasive of privacy;
  • infringes any copyright, trademark, trade secret, patent, publicity, or other right;
  • contains malware, viruses, or code designed to disrupt or gain unauthorized access to any system;
  • constitutes unsolicited advertising, spam, chain letters, or pyramid schemes;
  • impersonates any person or entity or misrepresents your affiliation;
  • discloses another person’s personal, financial, medical, or identifying information without consent;
  • discloses security-sensitive information about any property, including guard schedules, post locations, access credentials, alarm codes, camera coverage, or vulnerabilities; or
  • is false or misleading, including a review by a person with no genuine experience of our services or by a person with an undisclosed material connection to us or a competitor.

12.4 No obligation to monitor; right to remove. We have no obligation to monitor User Content, but we may review, screen, edit, refuse, remove, or disable access to any User Content at any time, for any reason or no reason, without notice and without liability. Removal of content does not waive any right or remedy.

12.5 No endorsement. User Content does not reflect the views of Vigilant Eye. We do not endorse, verify, or assume responsibility for any User Content or for any opinion, recommendation, or advice expressed in it.

12.6 Feedback. If you send us suggestions, ideas, or feedback about the Site or our services, you grant us an unrestricted, irrevocable, royalty-free right to use and exploit it for any purpose without obligation or compensation to you. We do not accept unsolicited confidential business proposals through the Site.

14. Employment Applications and Careers

13.1 No offer of employment. Submitting an application, résumé, or expression of interest through the Site does not create an employment relationship, an offer of employment, an obligation to consider or respond, or any contractual right. Employment with Vigilant Eye, where offered, is at will in accordance with applicable law and is confirmed only in a written offer signed by an authorized representative of the Company.

13.2 Accuracy. You represent that all information in your application is true and complete. Material misrepresentation or omission is grounds for rejection of an application or, if discovered after hire, termination.

13.3 Licensing and screening. Employment as Security Personnel is conditioned on satisfying all applicable licensing, registration, training, and background requirements — including, in California, registration with the Bureau of Security and Investigative Services (a “guard card”) and, for armed positions, a valid firearms permit and exposed-weapon permit; and in Arizona, registration with the Department of Public Safety. Offers are contingent on satisfactory completion of background checks, fingerprinting, drug screening, and reference verification conducted in accordance with the federal Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, the California Fair Chance Act, applicable local fair-chance ordinances, and Arizona law, including any required standalone disclosure and authorization.

13.4 Handling of application data. Application materials are handled in accordance with our Privacy Policy and applicable law, including the California Consumer Privacy Act as it applies to job applicants. Do not include Social Security numbers, driver’s license images, medical information, or other sensitive identifiers in an initial online submission; we will request them through a secure channel when required.

13.5 Equal opportunity. Vigilant Eye is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations in the application process are available on request to [HR contact].

15. Acceptable Use of the Site

You agree not to, and not to permit any third party to:

  1. use the Site for any unlawful purpose or in violation of these Terms;
  2. access or attempt to access any portion of the Site, account, system, or data you are not authorized to access, or circumvent any authentication, rate-limiting, or access control;
  3. probe, scan, or test the vulnerability of the Site or any related network, or breach or attempt to breach security or authentication measures;
  4. introduce malware, viruses, worms, logic bombs, or other harmful code;
  5. use any robot, spider, scraper, crawler, or automated means to access, extract, or index the Site or its content, except for search engines operating in accordance with our robots.txt;
  6. harvest or collect email addresses, phone numbers, or other contact information of users or personnel from the Site;
  7. frame, mirror, or deep-link the Site in a manner that misrepresents its source or association;
  8. reverse engineer, decompile, or disassemble any portion of the Site;
  9. impose an unreasonable or disproportionately large load on our infrastructure, or interfere with the proper working of the Site;
  10. use the Site or any information obtained from it to compete with us, to solicit our personnel or Clients, or to build a competing product or service;
  11. remove, obscure, or alter any copyright, trademark, or other proprietary notice;
  12. use the Site to gather intelligence about the security posture, vulnerabilities, personnel, schedules, or protected locations of Vigilant Eye or any Client; or
  13. misrepresent yourself as affiliated with, employed by, or endorsed by Vigilant Eye.

We may investigate any suspected violation and cooperate with law enforcement in prosecuting violators. We may terminate or restrict your access to the Site at any time, without notice, for any suspected violation.

16. Intellectual Property

15.1 Ownership. The Site and all content on it — including text, graphics, logos, photographs, video, audio, illustrations, software, page design, and their selection and arrangement — are owned by Vigilant Eye or its licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

15.2 Trademarks. “Vigilant Eye,” “Vigilant Eye Security,” the Vigilant Eye logo, and related names and marks are trademarks or service marks of Vigilant Eye Security, Inc. [Confirm registration status before using ® in marketing.] You may not use them without our prior written permission. Third-party marks appearing on the Site are the property of their respective owners and do not imply endorsement or affiliation.

15.3 Limited license. We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Site for your personal or internal business purposes of evaluating or using our services. You may print or download a reasonable number of pages for that purpose, provided you retain all proprietary notices. All other rights are reserved. Any use beyond this license — including reproduction, republication, sale, resale, distribution, public display, or creation of derivative works — requires our prior written permission.

15.4 Copyright complaints (DMCA). If you believe content on the Site infringes your copyright, send a written notice to our designated agent containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and its location on the Site; (d) your contact information; (e) a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

DMCA Designated Agent
[Name/Title], Vigilant Eye Security, Inc.
21044 Ventura Blvd, Suite 101, Woodland Hills, CA 91364
Email: [dmca@vigilanteyesecurity.com]

[Register this agent with the U.S. Copyright Office at dmca.copyright.gov to preserve safe harbor protection. Registration must be renewed every three years.]

We will respond to valid notices in accordance with the Digital Millennium Copyright Act and may terminate the access of repeat infringers. Misrepresentations in a DMCA notice may subject you to liability under 17 U.S.C. § 512(f).

17. Third-Party Links, Content, and Services

The Site may contain links to third-party websites, embedded content, social media platforms (including our Instagram and LinkedIn pages), mapping and analytics tools, payment processors, review platforms, and other third-party services. These are provided for convenience only. We do not control, endorse, or assume responsibility for third-party sites, content, products, services, privacy practices, or availability. Your dealings with third parties are solely between you and them, and you should review their terms and privacy policies. Vigilant Eye is not liable for any loss or damage arising from your use of any third-party site or service.

18. Privacy and Data

Your use of the Site is subject to our Privacy Policy, available at vigilanteyesecurity.com/privacy-policy, which describes what information we collect, how we use and disclose it, and the choices available to you. By using the Site, you consent to the practices described in that policy.

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended, including rights to know, delete, correct, and opt out of the sale or sharing of personal information and to limit the use of sensitive personal information, as well as rights under California Civil Code § 1798.83 (“Shine the Light”). See the Privacy Policy for how to exercise them. [Confirm whether the Company meets CCPA applicability thresholds; if so, the Privacy Policy must contain the full statutorily required notices and a "Do Not Sell or Share My Personal Information" link, and must be updated at least every 12 months.]

Security of transmissions. No method of transmission over the internet or electronic storage is completely secure. While we use reasonable administrative, technical, and physical safeguards, we cannot guarantee absolute security of information transmitted to or from the Site, and you transmit it at your own risk.

19. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

18.1 THE SITE AND ALL CONTENT, MATERIALS, INFORMATION, AND FUNCTIONALITY ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

18.2 VIGILANT EYE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

18.3 WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR THAT CONTENT IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT.

18.4 NO WARRANTY IS MADE THAT ANY SECURITY SERVICE WILL PREVENT, DETER, DETECT, INTERRUPT, OR MITIGATE ANY LOSS, INJURY, DEATH, THEFT, TRESPASS, VANDALISM, FIRE, OR CRIMINAL OR HOSTILE ACT. Any warranty regarding Security Services is limited to the express warranties, if any, stated in a signed Service Agreement.

18.5 No advice or information, whether oral or written, obtained from Vigilant Eye or through the Site creates any warranty not expressly stated in these Terms.

18.6 Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted, and any implied warranty that cannot be disclaimed is limited in duration to [ninety (90)] days from your first use of the Site.

20. Limitation of Liability

19.1 Exclusion of certain damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIGILANT EYE, ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, SECURITY PERSONNEL, CONTRACTORS, LICENSORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, BUSINESS INTERRUPTION, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Cap on liability — Site. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR ACCESS TO THE SITE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

19.3 Liability for Security Services. Liability arising out of or relating to Security Services is governed by the applicable Service Agreement. [Coordinate this cross-reference with the liability, indemnity, and limitation-of-liability provisions in your standard Service Agreement so the two documents do not conflict. Under California law, a liquidated damages or limitation-of-liability clause in a security services contract is generally enforceable between sophisticated commercial parties but must be conspicuous, separately negotiated where possible, and cannot exculpate the Company from liability for its own fraud, willful injury, or violation of law.]

19.4 Non-waivable liability. Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, willful injury to the person or property of another, violation of law, gross negligence, death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable law, including California Civil Code § 1668.

19.5 Basis of the bargain. The limitations in this Section are an essential basis of the bargain between you and us, reflect an allocation of risk, and apply even if a limited remedy fails of its essential purpose. If applicable law does not allow the limitation of certain damages, our liability is limited to the smallest amount permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Vigilant Eye Security, Inc. and its officers, directors, shareholders, employees, agents, Security Personnel, contractors, licensors, successors, and assigns from and against any claims, demands, actions, proceedings, losses, liabilities, damages, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and expert costs) arising out of or relating to:

  1. your breach of these Terms or any representation or warranty you make in them;
  2. your use or misuse of the Site or Services;
  3. your User Content, including any claim that it infringes or violates the rights of a third party;
  4. your violation of any law or of the rights of any third party;
  5. your unauthorized disclosure of security-sensitive information; or
  6. any dispute between you and a third party arising from your use of the Site.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully. You may not settle any matter in a way that imposes an obligation on us without our prior written consent. This Section survives termination of these Terms.

22. Dispute Resolution — Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED IN SECTION 22.9.

21.1 Informal resolution first. Before initiating arbitration or litigation, the party raising a dispute must send a written Notice of Dispute to the other party describing the nature and basis of the claim and the specific relief sought. Send notices to us at: Vigilant Eye Security, Inc., Attn: Legal, 21044 Ventura Blvd, Suite 101, Woodland Hills, CA 91364, and by email to [legal@vigilanteyesecurity.com]. We will send notice to the most recent contact information we have for you. The parties agree to negotiate in good faith for thirty (30) days after the Notice of Dispute is received. This informal process is a condition precedent to commencing arbitration, and the applicable statute of limitations is tolled during it.

21.2 Agreement to arbitrate. If the dispute is not resolved within thirty (30) days, you and Vigilant Eye agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, the Services, our marketing or communications (including text messages and calls), or the relationship between us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms — will be resolved by binding individual arbitration rather than in court, except as provided in Section 22.6.

21.3 Federal Arbitration Act. This arbitration agreement evidences a transaction involving interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16. The arbitrator, and not any federal, state, or local court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that it is void or voidable — except that a court has exclusive authority to decide the enforceability of the Class Action Waiver in Section 22.5.

21.4 Rules and procedure. Arbitration will be administered by the American Arbitration Association (AAA) under its rules in effect when the claim is filed: the Consumer Arbitration Rules where you are an individual using the Site for personal, family, or household purposes, and the Commercial Arbitration Rules in all other cases. The rules are available at adr.org or by calling 1-800-778-7879. Arbitration will be before a single arbitrator. The seat and, unless the parties agree otherwise or the arbitrator orders otherwise, the location of any in-person hearing will be Los Angeles County, California. For claims of $25,000 or less, you may elect to proceed on documents only or by telephone or videoconference. The arbitrator may award any relief available in an individual action under applicable law, including statutory damages and attorneys’ fees where a statute provides for them, but may not award relief on behalf of anyone other than the individual party. The arbitrator’s award is final and binding, and judgment on it may be entered in any court of competent jurisdiction. Arbitration fees are governed by the applicable AAA rules and fee schedules; where the AAA Consumer Arbitration Rules apply, Vigilant Eye will pay the portion of filing, administrative, and arbitrator fees that those rules allocate to the business, and will pay any remaining fees that the arbitrator determines are necessary to prevent the arbitration from being cost-prohibitive as compared to litigation.

21.5 Class action waiver. YOU AND VIGILANT EYE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding. If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, that claim or request must be severed and brought in court, and the remaining claims proceed in arbitration. Nothing in this Section waives any right that cannot be waived as a matter of law, including any non-waivable representative claim under the California Private Attorneys General Act.

21.6 Exceptions. This arbitration agreement does not apply to: (a) claims that qualify for and are brought in small claims court, so long as they remain individual claims in that court; (b) claims for temporary, preliminary, or permanent injunctive relief or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual property, trade secrets, or confidentiality obligations, which may be brought in court; (c) claims that applicable law does not permit to be arbitrated; and (d) filing a complaint with a governmental or regulatory agency, including BSIS or the Arizona Department of Public Safety, as described in Section 3.

21.7 Jury trial waiver. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND VIGILANT EYE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY. [Note for counsel: California courts have held that predispute jury trial waivers in contracts are generally unenforceable under Grafton Partners v. Superior Court (2005) 36 Cal.4th 944, absent an enforceable arbitration agreement. Retain this clause as a fallback only, and confirm the framing with counsel.]

21.8 Limitation period. Any claim arising out of or relating to the Site or these Terms must be filed within one (1) year after the claim arose, or it is permanently barred, except where a longer period is required by applicable law and cannot be shortened by agreement.

21.9 Right to opt out of arbitration. You may opt out of Sections 22.2 through 22.7 by sending written notice within thirty (30) days of the date you first accept these Terms. The notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration agreement. Send it to: Vigilant Eye Security, Inc., Attn: Arbitration Opt-Out, 21044 Ventura Blvd, Suite 101, Woodland Hills, CA 91364, or by email to [legal@vigilanteyesecurity.com]. Opting out will not affect any other part of these Terms or your use of the Site, and we will not retaliate against you for opting out. If you opt out, disputes are resolved in court as provided in Section 23.

21.10 Changes. If we materially change this Section after you first accept these Terms, the change will not apply to any claim of which we had actual notice before the change, and you may reject the change by written notice within thirty (30) days, in which case the version in effect immediately before the change governs.

21.11 Survival. This Section survives termination of these Terms and of any Service Agreement.

23. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of California, without regard to its conflict of laws principles, and by applicable federal law (including the Federal Arbitration Act as to Section 22). The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration under Section 22, you and Vigilant Eye consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, and waive any objection based on lack of personal jurisdiction, improper venue, or forum non conveniens. Where Security Services are performed in Arizona, mandatory provisions of Arizona law applicable to those services apply to the extent they cannot be waived by agreement.

24. Non-Solicitation of Personnel

Recruiting, training, licensing, screening, and retaining qualified Security Personnel represents a substantial investment. Accordingly, during the term of any Service Agreement and for [twelve (12)] months afterward, a Client will not directly or indirectly solicit for employment, hire, or engage as a contractor any Security Personnel who performed services for that Client, without our prior written consent. [This provision is drafted narrowly to apply to Clients rather than to restrict employee mobility. California Business and Professions Code § 16600 and the 2024 amendments at §§ 16600.1 and 16600.5 broadly void restraints on employment and prohibit employers from entering into or attempting to enforce void non-compete provisions, with civil penalties. Have counsel confirm the enforceability and scope of any no-hire or no-solicit provision under current California law before including it in a customer-facing document.]

25. Confidentiality

Each party may receive non-public information of the other, including — in our case — Post Orders, staffing plans, patrol methodologies, incident reports, pricing, and technology, and — in a Client’s case — premises information, floor plans, access procedures, and business operations. Each party will use the other’s confidential information only for purposes of the relationship, protect it with at least reasonable care, and not disclose it except to personnel and advisors with a need to know who are bound by comparable obligations, or as required by law, subpoena, or lawful process (with prompt notice to the other party where legally permitted). This obligation survives for [three (3)] years after termination, and indefinitely as to trade secrets and to information the disclosure of which would compromise physical security.

26. Force Majeure

Neither party is liable for any delay or failure to perform (other than an obligation to pay money already due) caused by events beyond its reasonable control, including acts of God, fire, flood, earthquake, wildfire, severe weather, public health emergency, epidemic or pandemic, war, terrorism, civil unrest, riot, looting, labor dispute or strike, government order or curfew, utility, telecommunications, or internet failure, cyberattack, evacuation order, or the unavailability of transportation or personnel due to any of the foregoing. The affected party will notify the other promptly and use commercially reasonable efforts to resume performance. If a force majeure event prevents performance for more than [thirty (30)] consecutive days, either party may terminate the affected Services on written notice.

27. Accessibility

Vigilant Eye is committed to making the Site accessible to people with disabilities and works toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter a barrier to accessing any content or function on the Site, contact us at info@vigilanteyesecurity.com or (800) 961-6084 and we will work with you to provide the information, service, or transaction through an alternative accessible method. [Do not publish a specific conformance claim unless the Site has actually been audited against that standard.]

28. Modifications to These Terms and the Site

27.1 Terms. We may revise these Terms at any time. The “Last Updated” date at the top indicates when the current version took effect. Material changes will be signaled by updating that date and, where we consider it appropriate, by a notice on the Site or a direct communication. Your continued use of the Site after revised Terms take effect constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Site. Changes do not apply retroactively to disputes of which we had actual notice before the change. We recommend reviewing these Terms periodically.

27.2 Site. We may modify, suspend, or discontinue the Site or any part of it at any time, temporarily or permanently, with or without notice, and are not liable to you or any third party for doing so.

29. Termination

We may terminate or suspend your access to the Site immediately, without notice or liability, for any reason, including breach of these Terms. On termination, your right to use the Site ceases immediately. Sections 7, 10.10, 13.2, 16, 18, 19, 20, 21, 22, 23, 24, 25, and 30, and any other provision that by its nature should survive, survive termination.

30. General Provisions

29.1 Entire agreement. These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Vigilant Eye regarding the Site, and supersede all prior or contemporaneous understandings on that subject. A signed Service Agreement, where one exists, constitutes the entire agreement as to Security Services.

29.2 Severability. If any provision is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed, and the remaining provisions will remain in full force and effect.

29.3 No waiver. No failure or delay in exercising any right constitutes a waiver of it. A waiver is effective only if in writing and signed by the waiving party, and applies only to the specific instance.

29.4 Assignment. You may not assign or transfer these Terms or any rights under them, by operation of law or otherwise, without our prior written consent; any attempted assignment is void. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

29.5 No third-party beneficiaries. Except as expressly stated (including the indemnified parties in Section 21), these Terms confer no rights on any third party.

29.6 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Vigilant Eye. Security Personnel are employees or contractors of Vigilant Eye and are not employees of any Client, and Vigilant Eye retains sole responsibility for their hiring, discipline, supervision, compensation, and termination.

29.7 Notices. Notices to you may be given by email to the address you provide, by posting to the Site, or by mail. Notices to us must be sent to: Vigilant Eye Security, Inc., Attn: Legal, 21044 Ventura Blvd, Suite 101, Woodland Hills, CA 91364, with a copy by email to [legal@vigilanteyesecurity.com]. Notices are effective on receipt, or three business days after mailing if sent by certified mail.

29.8 Headings and interpretation. Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.” These Terms will not be construed against the drafting party.

29.9 Language. These Terms are drafted in English. Any translation is provided for convenience; the English version controls.

29.10 Export and sanctions. You represent that you are not located in a country subject to a U.S. Government embargo and are not listed on any U.S. Government list of prohibited or restricted parties.

29.11 Government users. If you are a U.S. federal, state, or local government entity, additional or different terms may apply and must be agreed in writing.

31. Contact Us

Vigilant Eye Security, Inc.
21044 Ventura Blvd, Suite 101
Woodland Hills, CA 91364

Phone (24/7 Dispatch): (800) 961-6084
Email: info@vigilanteyesecurity.com
Web: https://vigilanteyesecurity.com

California PPO License #122178 · Arizona DPS License No. 1799213

For emergencies, call 911.

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